Say Hello to a better tomorrow
– with HelloBetter

HelloBetter is one of the world's leading providers of digital mental health solutions. Our vision is to make effective psychological support accessible to everyone – without waiting times.

Our online therapy programmes have been developed and evaluated over many years of intensive research by a multidisciplinary team of psychotherapists and specialist experts. With our certified digital health applications (DiGA), we support people affected by conditions such as burnout, sleep problems, or panic – flexibly, from home, and free of charge with a doctor’s prescription in Germany.

Globally, there’s no online therapy platform with a greater number of randomised controlled studies. Through our ongoing research and interdisciplinary expertise, we aim to transform mental healthcare and make effective help immediately accessible to everyone.

HelloBetter can support you in two ways. Our online therapy programmes are available in German, while our digital AI companion Ello is available in five languages: English, German, French, Spanish and Italian.

• Our online therapy programmes provide scientifically-based help for various mental health burdens such as burnout and chronic stress, anxiety and panic attacks, sleep disorders, chronic pain, vaginismus and emotional distress related to diabetes. This includes our certified digital health applications (DiGA), which are fully covered by all statutory and many private health insurance providers in Germany. They are certified as medical devices and are accompanied by psychologists.
   
• Our digital AI companion Ello is available for you around the clock and offers emotional support for your daily life. As a conversation partner and source of guidance for everyday conflicts, worries or for self-reflection.

HelloBetter also provides targeted information for healthcare professionals as well as services for companies.

Digital health applications (DiGA) are apps or online programmes that can be prescribed by doctors or psychotherapists. This is why they are also referred to as "apps on prescription" or “prescription digital therapeutics (PDTx)”. They support you in better managing mental or physical conditions, alleviating symptoms or accompanying treatment. Currently, six HelloBetter online therapy programmes are approved as DiGA.

To ensure you can rely on these applications, they must meet high requirements – for example in the areas of effectiveness, data protection and user-friendliness. They are reviewed by the German Federal Institute for Drugs and Medical Devices (BfArM). Only if they meet all strict criteria are they included in the official DiGA directory.

Best of all, your statutory health insurance covers the full cost – simply with a prescription from your doctor or psychotherapist. This distinguishes DiGA from other digital health services such as preventive applications and so-called lifestyle apps, which do not meet the requirements for DiGA and are therefore not reimbursed by health insurance providers.

Ello is a psychological AI companion for emotional support. Available 24/7 the clock and can be used anonymously if you wish. Developed by experienced psychotherapists and supported by artificial intelligence, Ello helps you organise thoughts, better understand feelings and reflect on your own behaviour. You can freely choose whether you want to communicate with Ello in writing via chat or by voice function in an open conversation. Ello is at your service in five languages: English, German, French, Spanish and Italian.

The service is designed for anyone seeking support in stressful everyday situations or needing a safe space for their worries and thoughts – without complicated registration, with the highest EU data protection standards and, if needed, completely without providing personal data. Ello is a preventive service that cannot replace psychotherapy but can complement it

▷ Get to know Ello

HelloBetter's digital health applications (DiGA) help you with specific mental health conditions such as stress and burnout, sleep problems or panic attacks. They consist of 6-9 units that you complete independently within 12 weeks. You are professionally accompanied by a personal psychologist – after each unit you receive written feedback. HelloBetter DiGA are based on proven cognitive behavioural therapy methods and have been carefully reviewed and approved by the German Federal Institute for Drugs and Medical Devices (BfArM). You can simply have DiGA prescribed by doctors and psychotherapists – the costs are covered 100% by all statutory and many private health insurance providers.

Ello, on the other hand, is a digital AI companion for emotional support in everyday life. Available around the clock, Ello gives you impulses for self-reflection, relief and guidance – completely without prescription or personal details. You can communicate with Ello in writing or via voice message. Whilst DiGA are designed to treat diagnosed conditions, Ello is particularly helpful as a preventive tool – to protect and strengthen your mental wellbeing. For example, when you feel stressed in everyday life, want to sort your thoughts or wish for support in dealing with conflicts and your feelings.

Our services are aimed at adults aged 18 and over who are experiencing psychological strain – for example by stress, burnout, exhaustion, sleep problems or panic attacks.

They are particularly suitable for people who want to take an active role in improving their emotional wellbeing – flexibly, from home, and at their own pace.
Whether as immediate psychological support, to bridge the waiting time for a therapy place, or as accompanying support during psychotherapy: HelloBetter offers professional help that is immediately available and integrates well into everyday life. New: With Ello you receive preventive support, for example during emotionally challenging phases.

Do you speak German and you want targeted, structured support for a specific condition – such as burnout, sleep problems, chronic pain, vaginismus or panic attacks? Then a HelloBetter online therapy programme could be just right for you. Our therapy programmes are tailored to specific mental health conditions and guide you step by step over 12 weeks. The content is divided into understandable, coordinated units that you can work through at your own pace – professionally accompanied by a personal psychologist via a messaging function. After each unit you receive written feedback.

Please note: our online therapy programmes are currently available in German only. To use our digital health applications (DiGA) completely free of charge, you simply need a doctor’s prescription.

If, on the other hand, you’re looking for emotional support for everyday worries, Ello offers a sympathetic ear – instantly, anonymously, and without barriers. You can communicate in writing or via voice messages – as often and as long as it feels good for you. Unlike our online therapy programmes, Ello is not tailored to a specific mental health condition or diagnosis, but offers you a safe space for self-reflection and emotional relief. Ello is available in five languages: English, German, French, Spanish and Italian.

The decisive factor is what you currently need: do you want treatment for specific symptoms or would you currently prefer empathetic support in everyday life?

Yes, absolutely. The two services are independent but can also complement each other.

Yes. Our digital health applications (DiGA) and traditional psychotherapy are two independent health insurance services in Germany. So you still have the right to psychotherapeutic treatment if you have one of our HelloBetter therapy programmes prescribed.

Our online therapy programmes can complement ongoing therapy or help bridge the waiting time for a therapy place. They can also support you after completing outpatient psychotherapy to continue working on your mental health.

If you have a prescription for one of our digital health applications (DiGA), your statutory health insurance covers the costs completely. You don't have to make advance payments or co-payments. So there are no hidden costs. The same applies if the health insurance company has approved use after submitting proof of diagnosis.

Many private health insurance providers also already cover the costs for HelloBetter therapy programmes. If you have private health insurance, please check with your provider about cost reimbursement before booking. You can then have your HelloBetter prescription issued, book the online therapy programme via our website and then submit the invoice for reimbursement to your private health insurance provider.

Our psychological AI companion Ello is a HelloBetter service that you can use completely independently of digital health applications. You can try Ello free of charge for 7 days. After that, you decide whether you want to continue using Ello as a premium member for a fee.

If you want to participate free of charge in one of our digital health applications (DiGA), you need a prescription from a doctor or psychotherapist. Find out here how to get HelloBetter on prescription.

No prescription is required to use Ello, our digital companion. You can download the app from the App Store or Play Store and get started straight away.